Tag: Delivery

2023 Holiday Delivery Information & Opening Hours

November 27, 2023
Announcements

Looking for our all-important festive delivery dates, opening hours and other important information? You’ve come to the right place.

But, if you can’t find the info you need here, or you have more questions about our holiday schedule, please don’t hesitate to get in touch by giving us a ring on 020 3904 7600 or by emailing customersupport@icons.com.

Please note that the dates and times below have been advised to us by both Royal Mail and DHL but we would strongly recommend placing any and all orders as soon as possible.

Holiday & Christmas Delivery

Our offices and warehouse are closed on Saturdays and Sundays so orders placed between 5.30pm (GMT) on Fridays and 9am (GMT) on Mondays will not be processed until we reopen the following week. We always aim to dispatch within 1-2 working days.

This year Christmas Eve falls on a Sunday. Orders received after the dates outlined below have no guarantee of being delivered in time for Christmas. Orders placed after these dates will be processed once our offices and warehouse reopen on January 2nd, 2024.

UNFRAMED, DELUXE PACKAGED & ACRYLIC CASED ITEMS

UK mainland – Orders must be placed no later than noon (GMT) on Dec 19th

Rest of the World (ROW) – Orders must be placed no later than noon (GMT) on Dec 15th

CLASSIC, HERO & LICENSED FRAMED ITEMS + PRE-FRAMES

UK mainland – Orders must be placed no later than noon (GMT) on Dec 17th

Rest of the World (ROW) – Orders must be placed no later than noon (GMT) on Dec 13th

*Please note* Dispatch is guaranteed, however, at this time of year, couriers may experience difficulties with bad weather and high work loads. Imports and duties are the responsibilities of the customer and can cause delays.

Icons Office and Warehouse Opening Hours

22nd Dec 2023 – 8am – 1pm (GMT), open with limited staff availability
23rd Dec 2023 – Closed for weekend
24th Dec 2023 – Closed for weekend
25th Dec 2023 – Closed for UK Christmas Day Holiday
26th Dec 2023 – Closed for UK Boxing Day Holiday
27th Dec 2023 – 8am – 4pm (GMT), open with limited staff availability
28th Dec 2023 – 8am – 4pm (GMT), open with limited staff availability
29th Dec 2023 – 8am – 4pm (GMT), open with limited staff availability
30th Dec 2023 – Closed for weekend
31st Dec 2023 – Closed for weekend
1st Jan 2024 – Closed for UK New Year’s Day Holiday
2nd Jan 2024 (onwards) – 8am – 4pm (GMT), open as usual

For more information on our holiday schedule, or to track your order, please get in contact with our Customer Support team by using the contact field below. Please note our offices are closed on weekends so messages submitted between Friday 5.30pm (GMT) and Monday 9am (GMT) may experience a longer response time.


2021 Christmas Delivery Information & Opening Hours

December 9, 2021
Announcements

Looking for our all-important delivery dates, opening hours and other important information? You’ve come to the right place.

But, if you can’t find the info you need or you have more questions about our festive schedule, please don’t hesitate to get in touch by giving us a ring on 020 3904 7600, by emailing customersupport@icons.com or speaking to our team via Facebook, Twitter or Instagram.

Please note that the dates and times below have been advised to us by both Royal Mail and DHL but we would strongly recommend placing any and all orders as soon as possible. Though we will endeavour to deliver every order on time and smoothly, the knock-on effects of Covid-19 mean there may be external supply chain and delivery issues this Holiday season that are beyond our control.

Christmas Delivery

Our offices and warehouse are closed on Saturdays and Sundays so orders placed between 5.30pm (GMT) on Fridays and 9am (GMT) on Mondays will not be processed until we reopen the following week. We always aim to dispatch within 1-2 working days.

This year Christmas Eve falls on a Friday. Orders received after the dates outlined below have no guarantee of being delivered in time for Christmas. Orders placed after these dates will be processed once our offices and warehouse reopen on January 3rd, 2021.

UNFRAMED, DELUXE PACKAGED & ACRYLIC CASED ITEMS

UK, Europe & North America – Orders must be placed no later than noon (GMT) on Dec 22nd

Mainland Europe & North America – Orders must be placed no later than noon (GMT) on Dec 21st

Rest of the World (ROW) – Orders must be placed no later than noon (GMT) on Dec 17th

CLASSIC, HERO & LICENSED FRAMED ITEMS + PRE-FRAMES

UK – Orders must be placed no later than noon (GMT) on Dec 20th

Europe, North America – Orders must be placed no later than noon (GMT) on Dec 17th

ROW – Orders must be placed no later than noon (GMT) on Dec 14th

*Please note* Dispatch is guaranteed, however, at this time of year, couriers may experience difficulties with bad weather and high work loads. Imports and duties are the responsibilities of the customer and can cause delays.

Icons Office and Warehouse Opening Hours

Up to (and including) Thursday December 23rd: Monday – Friday, 9am to 4:30pm (GMT)

Friday December 24th: 9am – 12pm (GMT) with limited staff availability

From Friday December 24th up to (and including) Tuesday December 28th: Closed

From Wednesday December 29th up to (and including) Friday December 31st: 9am – 4.30pm (GMT) with limited staff availability

Tuesday January 4th onwards: Monday – Friday, 9am to 4:30pm (GMT)

For more information on our Christmas schedule, or to track your order, please get in contact with our Customer Support team by using the contact field below. Please note our offices are closed on weekends so messages submitted between Friday 5.30pm (GMT) and Monday 9am (GMT) may experience a longer response time.


From Our CEO: Business As Usual

March 18, 2020
From Our CEO

Here at Icons.com, we wanted to provide an update for all our customers, suppliers and friends in sport. In particular we’d like to assure everyone that for the time being we are still operating business as usual – but, of course, there are a few changes.

We are still taking orders 24/7 from all around the world and dispatching said orders to 3-4 working day(s) timeframe. To allow this to continue, while adhering to the all the safe-working practices and protocols recommended to us by the UK government, we have closed our headquarters in London. Our distribution facility in Dorset is, at the time of writing, unaffected. 

We care deeply about the safety and wellbeing of our staff and all those around us. So we will continue to keenly monitor the ongoing developments and take every precaution as necessary.

We dispatch using DHL and their world class international shipping service and, as such, we’re able to continue to send out orders to all four corners of the world on a daily basis with no problems.

While the football season is suspended, we’ve decided to reach out to our friends and partners across the wider football community to give away some of our iconic products – hopefully bringing cheer to some lucky winners in these uncertain times. Look out for promotions, competitions and giveaways over the coming weeks. We’re very excited about what we have planned. 

Stay safe, take care, look after your own team and thank you for your ongoing support.

For more information about how possible restrictions due to the Coronavirus outbreak may affect ordering from Icons.com, please contact Customer Support via customersupport@icons.com.

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