MARCH 29, 2021 UPDATE — OUR DISPATCH OPERATION IS NOW FULLY OPERATIONAL AGAIN, WITH EXPECTED DISPATCH TIMES BACK TO THEIR USUAL 1-2 WORKING DAY TIMELINE FOR UNFRAMED ITEMS AND 3-4 WORKING DAYS FOR FRAMED ITEMS.
For more of the latest information on dispatch and delivery, please contact customersupport@icons.com.
Icons.com is sorry to announce that dispatch and delivery of some orders from Icons.com are now subject to minor delays.
This is due to the fact that several warehouse staff are currently in isolation, in accordance with medical and government protocols, as well as unexpected framing material supply issues. Therefore, all framed items purchased from Icons.com are now taking longer than usual to process and dispatch. Please now allow 8-10 working days for orders of all framed items, except Black Wooden Framed photos.
Please note that purchases of Acrylic Cased memorabilia are not currently subject to delays.
UPDATED DISPATCH & DELIVERY ESTIMATES:
- Framed shirts – 8-10 working days for dispatch + DHL delivery timescales
- Framed boots/gloves – 8-10 working days for dispatch + DHL delivery timescales
- Framed photos – 3-4 working days for dispatch + DHL delivery timescales
- Display case items – 3-4 working days for dispatch + DHL delivery timescales
All of us at Icons.com thank you for your patience and understanding during this time. We will endeavour to update this blog in due course.
For more of the latest information on dispatch and delivery, please contact customersupport@icons.com.