Tag: Dispatch and Delivery Information

COVID-19 UPDATE: Delays to Dispatch

MARCH 29, 2021 UPDATEOUR DISPATCH OPERATION IS NOW FULLY OPERATIONAL AGAIN, WITH EXPECTED DISPATCH TIMES BACK TO THEIR USUAL 1-2 WORKING DAY TIMELINE FOR UNFRAMED ITEMS AND 3-4 WORKING DAYS FOR FRAMED ITEMS.

For more of the latest information on dispatch and delivery, please contact [email protected]


Icons.com is sorry to announce that dispatch and delivery of some orders from Icons.com are now subject to minor delays.

This is due to the fact that several warehouse staff are currently in isolation, in accordance with medical and government protocols, as well as unexpected framing material supply issues. Therefore, all framed items purchased from Icons.com are now taking longer than usual to process and dispatch. Please now allow 8-10 working days for orders of all framed items, except Black Wooden Framed photos.

Please note that purchases of Acrylic Cased memorabilia are not currently subject to delays.

UPDATED DISPATCH & DELIVERY ESTIMATES:

  • Framed shirts – 8-10 working days for dispatch + DHL delivery timescales
  • Framed boots/gloves – 8-10 working days for dispatch + DHL delivery timescales
  • Framed photos – 3-4 working days for dispatch + DHL delivery timescales
  • Display case items – 3-4 working days for dispatch + DHL delivery timescales

All of us at Icons.com thank you for your patience and understanding during this time. We will endeavour to update this blog in due course.


For more of the latest information on dispatch and delivery, please contact [email protected]



2020 Christmas Delivery Information & Opening Hours

We’re all familiar with the mad rush that engulfs the days and weeks leading up to Christmas. With all the frantic preparation, it’s easy to feel like you never have enough hours in the day. That’s why we like to be crystal clear about our dispatch and delivery dates over the festive period – to give you that extra peace of mind when ordering a special gift from Icons.com.

So, if you’re looking for our all-important delivery dates, opening hours and other important information, you’ve come to the right place. But, if you can’t find the info you need or you have more questions about our festive schedule, please don’t hesitate to get in touch by giving us a ring on 020 3904 7600, by emailing [email protected] or speaking to our team via Facebook, Twitter or Instagram.


Christmas Delivery

Our offices and warehouse are closed on Saturdays and Sundays so orders placed between 5.30pm (GMT) on Fridays and 9am (GMT) on Mondays will not be processed until we reopen the following week. We always aim to dispatch within 1-2 working days.

This year Christmas Eve falls on a Thursday. Orders received after the dates outlined below have no guarantee of being delivered in time for Christmas. Orders placed after these dates will be processed once our offices and warehouse reopen on January 4th, 2021.

Unframed, Gift Box & Display Case Items (via DHL)

UK, Europe & North America – To deliver for Dec 24th, orders must be placed no later than noon (GMT) on Dec 22nd

Mainland Europe & North America – To deliver for Dec 24th, orders must be placed no later than noon (GMT) on Dec 20th

Rest of the World (ROW) – To deliver for Dec 24th, orders must be placed no later than noon (GMT) on Dec 16th

Classic Framed & Pre-Framed Items (via DHL)

UK – To deliver for Dec 24th, orders must be placed no later than noon (GMT) on Dec 20th

Europe, North America – To deliver for Dec 24th, orders must be placed no later than noon (GMT) on Dec 17th

ROW – To deliver for Dec 24th, orders must be placed no later than noon (GMT) on Dec 16th

Standard, Licensed and Premium Framed Items (via FedEx)

UK, Europe & North America – To deliver for Dec 23rd, orders must be placed no later than noon (GMT) on Dec 10th

*Please note* Dispatch is guaranteed, however, at this time of year, couriers may experience difficulties with bad weather and high work loads. Imports and duties are the responsibilities of the customer and can cause delays.

Icons Office and Warehouse Opening Hours

Up to (and including) Tuesday December 22nd: Monday – Friday, 9am to 5:30pm (GMT)

Wednesday December 23rd: 9am – 12pm (GMT)

From Thursday December 24th up to (and including) Friday January 1st: Closed

Monday January 4th onwards: Monday – Friday, 9am to 5:30pm (GMT)


For more information on our Christmas schedule, or to track your order, please get in contact with our Customer Support team by using the contact field below. Please note our offices are closed on weekends so messages submitted between Friday 5.30pm (GMT) and Monday 9am (GMT) may experience a longer response time.