We’re all familiar with the mad rush that engulfs the days and weeks leading up to Christmas. With all the frantic preparation, it’s easy to feel like you never have enough hours in the day. That’s why we like to be crystal clear about our dispatch and delivery dates over the festive period – to give you that extra peace of mind when ordering a special gift from Icons.com.
So, if you’re looking for our all-important delivery dates, opening hours and other important information, you’ve come to the right place. But, if you can’t find the info you need or you have more questions about our festive schedule, please don’t hesitate to get in touch by giving us a ring on 020 3904 7600, by emailing customersupport@icons.com or speaking to our team via Facebook, Twitter or Instagram.
Christmas Delivery
Our offices and warehouse are closed on Saturdays and Sundays so orders placed between 5.30pm (GMT) on Fridays and 9am (GMT) on Mondays will not be processed until we reopen the following week. We always aim to dispatch within 1-2 working days.
This year Christmas Eve falls on a Thursday. Orders received after the dates outlined below have no guarantee of being delivered in time for Christmas. Orders placed after these dates will be processed once our offices and warehouse reopen on January 4th, 2021.
Unframed, Gift Box & Display Case Items (via DHL)
UK, Europe & North America – To deliver for Dec 24th, orders must be placed no later than noon (GMT) on Dec 22nd
Mainland Europe & North America – To deliver for Dec 24th, orders must be placed no later than noon (GMT) on Dec 20th
Rest of the World (ROW) – To deliver for Dec 24th, orders must be placed no later than noon (GMT) on Dec 16th
Classic Framed & Pre-Framed Items (via DHL)
UK – To deliver for Dec 24th, orders must be placed no later than noon (GMT) on Dec 20th
Europe, North America – To deliver for Dec 24th, orders must be placed no later than noon (GMT) on Dec 17th
ROW – To deliver for Dec 24th, orders must be placed no later than noon (GMT) on Dec 16th
Standard, Licensed and Premium Framed Items (via FedEx)
UK, Europe & North America – To deliver for Dec 23rd, orders must be placed no later than noon (GMT) on Dec 10th
*Please note* Dispatch is guaranteed, however, at this time of year, couriers may experience difficulties with bad weather and high work loads. Imports and duties are the responsibilities of the customer and can cause delays.
Icons Office and Warehouse Opening Hours
Up to (and including) Tuesday December 22nd: Monday – Friday, 9am to 5:30pm (GMT)
Wednesday December 23rd: 9am – 12pm (GMT)
From Thursday December 24th up to (and including) Friday January 1st: Closed
Monday January 4th onwards: Monday – Friday, 9am to 5:30pm (GMT)
For more information on our Christmas schedule, or to track your order, please get in contact with our Customer Support team by using the contact field below. Please note our offices are closed on weekends so messages submitted between Friday 5.30pm (GMT) and Monday 9am (GMT) may experience a longer response time.