Category: Jobs

JOB VACANCY: Customer Service Manager

Work-For-Us

The home of the world’s best signed football memorabilia is looking for the world’s best Customer Service Manager…

Our ideal candidate will be responsible for the day-to-day management of our customers and their needs as well as the packing and dispatching of all orders across our various sales channels.

Please read through the details of what we’re looking for and if you think you fit the bill why not apply now?

KEY RESPONSIBILITIES AND EXPERIENCE

You must:

  • Be able to start as soon as possible
  • Have a passion for sport and football in particular
  • Have excellent customer service experience both online and offline
  • Possess pleasant phone manner
  • Have perfect English, written and spoken

It’s preferable, but not essential, that you:

  • Have 3-5 years of customer service experience, ideally in an e-commerce environment
  • Have experience of maintaining a high customer service ratings or reviews (e.g. via Trustpilot)
  • Have experience of order fulfilment for an e-commerce operation
  • Have experience of stock management systems
  • Have other language skills

DETAILS

  • This is a full-time, five-days-a-week role
  • Typical working hours are from 8.30am to 5pm
  • There may be occasional weekend work at peak times
  • You will get five weeks annual leave as standard
  • We offer a workplace pension
  • You will be based at our warehouse in Christchurch, Dorset
  • This role reports to our Head of Operations
  • The salary will be £22,000-£25,000 p/a depending on experience

Please note: Icons Shop Limited strongly encourages all employees to be double vaccinated from Covid-19.

To apply for this role please send your CV and a cover letter (explaining your suitability for this position and why you’d like to work for Icons in particular) to dan@icons.com.



CLOSED | JOB VACANCY: Videographer

The home of the world’s best signed sports memorabilia is looking for the world’s next best Videographer…

We’re looking for an enthusiastic and confident creative type to join our team and help us take our video content creation for our websites and social media to the next level. 


WHAT WE’LL WANT FROM YOU… 

YOU MUST…

  • Be able to produce engaging video content from start to finish on a regular basis
  • Be proficient in using video editing software (whatever your preference may be)
  • Have an excellent knowledge and understanding of social media and its trends
  • Have strong time management and organisational skills
  • Have a passion for – and understanding of – sports culture, especially football
  • Be comfortable working both within a brief and coming up with your own ideas
  • Be within reasonable commuting distance of our HQ in Christchurch, Dorset

IT WOULD BE PREFERABLE, BUT NOT ESSENTIAL, IF YOU…

  • Have a superb portfolio of existing work, especially for retail
  • Are proficient with 360º video
  • Own your own equipment (especially cameras, some lighting etc. is provided)
  • Are willing and able to travel for work at short notice
  • Are available immediately

WHAT YOU’LL WANT TO KNOW…

  • This is a part time/freelance role at a junior to mid-level position
  • Our pay will be dependant on experience but competitive and negotiable
  • There will be opportunities for travel and work with famous sports stars

TO APPLY, PLEASE EMAIL ALISTAIR@ICONS.COM WITH…

  • Your CV
  • A link to your website, showreel or examples of your work
  • Your current availability


CLOSED | JOB VACANCY: Customer Service Manager

Work-For-Us
The home of the world’s best signed football memorabilia is looking for the world’s best Customer Service Manager…

Please read through the details of what we’re looking for and if you think you fit the bill why not apply now?

 

KEY RESPONSIBILITIES AND EXPERIENCE

You must:

  • Be able to start as soon as possible
  • Have a passion for sport and football in particular
  • Have customer service experience both online and offline
  • Possess pleasant phone manner
  • Have perfect English, written and spoken

 

It’s preferable, but not essential, that you:

  • Have experience of order fulfilment for an e-commerce operation
  • Have experience of stock management systems
  • Have other language skills

 

DETAILS

  • This is a six-month contract
  • You will be based at our office in Kentish Town, London
  • Normal working hours will be 8.30am – 5.30pm, five days a week
  • The salary will be £24,000 p/a pro-rata

 

To apply for this role please send your CV and a cover letter (explaining your suitability for this position and why you’d like to work for Icons in particular) to dan@icons.com.



CLOSED | JOB VACANCY: Football Editorial Internship

Work-For-Us

Think you know the greatest footballers of all time? Then we’ve got the job for you! That’s right – the home of the world’s best signed football memorabilia is looking for the world’s best editorial intern!

This role will report directly to Icons CEO Dan Jamieson so send us your CV and covering letter (with the correct usage of capital letters), explaining why you would be a good fit for this internship.

Check below for the full details of what we’re looking for and if you think you fit the bill why not apply now via Gorkana Jobs?

 

DETAILS

  • You will be based at our offices in Kentish Town, London
  • You will be paid London Living Wage
  • Interviews will take place in early June with a view to starting later in the month
  • For more details on the role please contact dan@icons.com

 

KEY RESPONSIBILITIES AND EXPERIENCE

You must have:

  • A flawless command of the English language
  • A love for – and an in-depth knowledge of – football and other sports
  • Strong subediting skills and a meticulous attention to detail
  • Experience of various social media tools and platforms
  • An excellent phone manner
  • An ability to work comfortably with content management systems
  • Experience of working with Photoshop (i.e. basic design and photo editing skills)

 

Additionally:

  • Foreign language skills are desirable (especially Spanish) but not essential

 

You will:

  • Update player profiles, product descriptions and various imagery
  • Write copy for adverts and promotions
  • Post from our social media channels, including our FacebookTwitter and Instagram pages
  • Contribute to the Icons blog
  • Assist with the management of our stock levels and inventory
  • Get the opportunity for travel and to meet the world’s best footballers and sportspeople

 

PLEASE NOTE: WE ARE NO LONGER TAKING APPLICATIONS FOR THIS INTERNSHIP.



CLOSED | JOB VACANCY: Financial Controller

Work-For-Us

The home of the world’s best signed football memorabilia is looking for the world’s best financial controller… That’s right, if you’re a number-crunching football fanatic, this is the job for you!

Check below for the full details of what we’re looking for and if you think you fit the bill why not apply now?

 

KEY RESPONSIBILITIES AND EXPERIENCE

You must:

  • Be a qualified accountant
  • Have a good working knowledge of IFRS, the reporting standard of our parent company, Marka
  • Have sound analytical skills and business acumen
  • Have a passion for sport and football in particular

You will:

  • Report to the CEO and our parent company’s financial team
  • Get the opportunity for travel and to meet the world’s best footballers and sportspeople

 

DETAILS

  • This is a full-time role
  • You will be based at our offices in Kentish Town, London
  • The salary will be £50,000 p/a
  • For more details on the role please contact dan@icons.com

 

CLICK HERE TO APPLY VIA LINKEDIN