Looking for our all-important festive delivery dates, opening hours and other important information? You’ve come to the right place.
But, if you can’t find the info you need here, or you have more questions about our holiday schedule, please don’t hesitate to get in touch by giving us a ring on 020 3904 7600 or by emailing customersupport@icons.com.
Please note that the dates and times below have been advised to us by both Royal Mail and DHL but we would strongly recommend placing any and all orders as soon as possible.
Holiday & Christmas Delivery
Our offices and warehouse are closed on Saturdays and Sundays so orders placed between 5.30pm (GMT) on Fridays and 9am (GMT) on Mondays will not be processed until we reopen the following week. We always aim to dispatch within 1-2 working days.
This year Christmas Eve falls on a Sunday. Orders received after the dates outlined below have no guarantee of being delivered in time for Christmas. Orders placed after these dates will be processed once our offices and warehouse reopen on January 2nd, 2024.
UNFRAMED, DELUXE PACKAGED & ACRYLIC CASED ITEMS
UK mainland – Orders must be placed no later than noon (GMT) on Dec 19th
Rest of the World (ROW) – Orders must be placed no later than noon (GMT) on Dec 15th
CLASSIC, HERO & LICENSED FRAMED ITEMS + PRE-FRAMES
UK mainland – Orders must be placed no later than noon (GMT) on Dec 17th
Rest of the World (ROW) – Orders must be placed no later than noon (GMT) on Dec 13th
*Please note* Dispatch is guaranteed, however, at this time of year, couriers may experience difficulties with bad weather and high work loads. Imports and duties are the responsibilities of the customer and can cause delays.
Icons Office and Warehouse Opening Hours
22nd Dec 2023 – 8am – 1pm (GMT), open with limited staff availability
23rd Dec 2023 – Closed for weekend
24th Dec 2023 – Closed for weekend
25th Dec 2023 – Closed for UK Christmas Day Holiday
26th Dec 2023 – Closed for UK Boxing Day Holiday
27th Dec 2023 – 8am – 4pm (GMT), open with limited staff availability
28th Dec 2023 – 8am – 4pm (GMT), open with limited staff availability
29th Dec 2023 – 8am – 4pm (GMT), open with limited staff availability
30th Dec 2023 – Closed for weekend
31st Dec 2023 – Closed for weekend
1st Jan 2024 – Closed for UK New Year’s Day Holiday
2nd Jan 2024 (onwards) – 8am – 4pm (GMT), open as usual
For more information on our holiday schedule, or to track your order, please get in contact with our Customer Support team by using the contact field below. Please note our offices are closed on weekends so messages submitted between Friday 5.30pm (GMT) and Monday 9am (GMT) may experience a longer response time.