Looking for our all-important festive delivery dates, opening hours and other important information? You’ve come to the right place.
But, if you can’t find the info you need here, or you have more questions about our holiday schedule, please don’t hesitate to get in touch by giving us a ring on 020 3904 7600, by emailing [email protected] or speaking to our team via Facebook, Twitter or Instagram.
Please note that the dates and times below have been advised to us by both Royal Mail and DHL but we would strongly recommend placing any and all orders as soon as possible.
Our offices and warehouse are closed on Saturdays and Sundays so orders placed between 5.30pm (GMT) on Fridays and 9am (GMT) on Mondays will not be processed until we reopen the following week. We always aim to dispatch within 1-2 working days.
This year Christmas Eve falls on a Saturday. Orders received after the dates outlined below have no guarantee of being delivered in time for Christmas. Orders placed after these dates will be processed once our offices and warehouse reopen on January 3rd, 2022.
UNFRAMED, DELUXE PACKAGED & ACRYLIC CASED ITEMS
UK mainland – Orders must be placed no later than noon (GMT) on Dec 22nd
Rest of the World (ROW) – Orders must be placed no later than noon (GMT) on Dec 17th
CLASSIC, HERO & LICENSED FRAMED ITEMS + PRE-FRAMES
UK mainland – Orders must be placed no later than noon (GMT) on Dec 20th
Rest of the World (ROW) – Orders must be placed no later than noon (GMT) on Dec 14th
*Please note* Dispatch is guaranteed, however, at this time of year, couriers may experience difficulties with bad weather and high work loads. Imports and duties are the responsibilities of the customer and can cause delays.
Icons Office and Warehouse Opening Hours
23rd Dec 2022 – 8am – 1pm (GMT), open with limited staff availability
24th Dec 2022 – Closed for Christmas Eve Holiday
25th Dec 2022 – Closed for Christmas Day Holiday
26th Dec 2022 – Closed for Boxing Day Holiday
27th Dec 2022 – Closed for UK Bank Holiday
28th Dec 2022 – Closed for UK Bank Holiday
29th Dec 2022 – 8am – 4pm (GMT), open with limited staff availability
30th Dec 2022 – 8am – 4pm (GMT), open with limited staff availability
31st Dec 2022 – 8am – 4pm (GMT), open with limited staff availability
1st Jan 2023 – Closed for weekend
2nd Jan 2023 – Closed for UK Bank Holiday
3rd Jan 2023 (onwards) – 8am – 4pm (GMT)
For more information on our Christmas schedule, or to track your order, please get in contact with our Customer Support team by using the contact field below. Please note our offices are closed on weekends so messages submitted between Friday 5.30pm (GMT) and Monday 9am (GMT) may experience a longer response time.