Looking for our all-important delivery dates, opening hours and other important information? You’ve come to the right place.
But, if you can’t find the info you need or you have more questions about our festive schedule, please don’t hesitate to get in touch by giving us a ring on 020 3904 7600, by emailing [email protected] or speaking to our team via Facebook, Twitter or Instagram.
Please note that the dates and times below have been advised to us by both Royal Mail and DHL but we would strongly recommend placing any and all orders as soon as possible. Though we will endeavour to deliver every order on time and smoothly, the knock-on effects of Covid-19 mean there may be external supply chain and delivery issues this Holiday season that are beyond our control.
Our offices and warehouse are closed on Saturdays and Sundays so orders placed between 5.30pm (GMT) on Fridays and 9am (GMT) on Mondays will not be processed until we reopen the following week. We always aim to dispatch within 1-2 working days.
This year Christmas Eve falls on a Friday. Orders received after the dates outlined below have no guarantee of being delivered in time for Christmas. Orders placed after these dates will be processed once our offices and warehouse reopen on January 3rd, 2021.
UNFRAMED, DELUXE PACKAGED & ACRYLIC CASED ITEMS
UK, Europe & North America – Orders must be placed no later than noon (GMT) on Dec 22nd
Mainland Europe & North America – Orders must be placed no later than noon (GMT) on Dec 21st
Rest of the World (ROW) – Orders must be placed no later than noon (GMT) on Dec 17th
CLASSIC, HERO & LICENSED FRAMED ITEMS + PRE-FRAMES
UK – Orders must be placed no later than noon (GMT) on Dec 20th
Europe, North America – Orders must be placed no later than noon (GMT) on Dec 17th
ROW – Orders must be placed no later than noon (GMT) on Dec 14th
*Please note* Dispatch is guaranteed, however, at this time of year, couriers may experience difficulties with bad weather and high work loads. Imports and duties are the responsibilities of the customer and can cause delays.
Icons Office and Warehouse Opening Hours
Up to (and including) Thursday December 23rd: Monday – Friday, 9am to 4:30pm (GMT)
Friday December 24th: 9am – 12pm (GMT) with limited staff availability
From Friday December 24th up to (and including) Tuesday December 28th: Closed
From Wednesday December 29th up to (and including) Friday December 31st: 9am – 4.30pm (GMT) with limited staff availability
Tuesday January 4th onwards: Monday – Friday, 9am to 4:30pm (GMT)
For more information on our Christmas schedule, or to track your order, please get in contact with our Customer Support team by using the contact field below. Please note our offices are closed on weekends so messages submitted between Friday 5.30pm (GMT) and Monday 9am (GMT) may experience a longer response time.