We’re all familiar with the mad rush that engulfs the days and weeks leading up to Christmas. With all the frantic preparation, it’s easy to feel like you never have enough hours in the day. That’s why we like to be crystal clear about our dispatch and delivery dates over the festive period – to give you that extra peace of mind when ordering a special gift from Icons.com.

So, if you’re looking for our all-important delivery dates, opening hours and other important information, you’ve come to the right place. But if you can’t find the info you need or you have more questions about our Christmas schedule, please don’t hesitate to get in touch by giving us a ring on 0207 267 3934, by emailing [email protected] or speaking to our team via Facebook, Twitter or Instagram.

 

Christmas Delivery

Our offices and warehouse are closed on Saturdays and Sundays so orders placed between 5.30pm (GMT) on Fridays and 9am (GMT) on Mondays will not be processed until we reopen the following week. We always aim to dispatch within 1-2 working days.

This year Christmas Eve falls on a Sunday. The final day for delivery before Christmas to the UK, Europe and North America will be Saturday December 23rd. The final day for delivery before Christmas to the rest of the world (ROW) will be Friday December 22nd. Orders received after the dates outlined below have no guarantee of being delivered in time for Christmas. Orders placed after these dates will be processed once our offices and warehouse reopen on January 2nd, 2018.

Unframed and Pre-Framed Items (via FedEx)

UK, Europe & North America – To deliver for Dec 23rd, orders must be placed no later than noon (GMT) on Dec 21st

ROW – To deliver for Dec 22nd, orders must be placed no later than noon (GMT) on Dec 18th

Classic Framed Items (via DHL)

UK – To deliver for Dec 23rd, orders must be placed no later than noon (GMT) on Dec 18th

Europe, North America & ROW – To deliver for Dec 22nd, orders must be placed no later than noon (GMT) on Dec 14th

Standard, Licensed and Premium Framed Items (via FedEx)

UK, Europe & North America – To deliver for Dec 23rd, orders must be placed no later than noon (GMT) on Dec 13th

ROW – To deliver for Dec 23rd, orders must be placed no later than noon (GMT) on Dec 11th

*Please note* Dispatch is guaranteed, however, at this time of year, couriers may experience difficulties with bad weather and high work loads. Imports and duties are the responsibilities of the customer and can cause delays.

 

Icons Office and Warehouse Opening Hours

Up to (and including) Thursday December 21stMonday – Friday, 9am to 5:30pm (GMT)

Friday December 22nd: 9am – 12pm (GMT)

From Saturday December 23rd up to (and including) Monday January 1stClosed

Tuesday January 2nd onwardsMonday – Friday, 9am to 5:30pm (GMT)

 


For more information on our Christmas schedule, or to track your order, please get in contact with our Customer Support team by using the contact field below. Please note our offices are closed on weekends so messages submitted between Friday 5.30pm (GMT) and Monday 9am (GMT) may experience a longer response time.