Tag: Customer Support

2023 Holiday Delivery Information & Opening Hours

Looking for our all-important festive delivery dates, opening hours and other important information? You’ve come to the right place.

But, if you can’t find the info you need here, or you have more questions about our holiday schedule, please don’t hesitate to get in touch by giving us a ring on 020 3904 7600 or by emailing customersupport@icons.com.

Please note that the dates and times below have been advised to us by both Royal Mail and DHL but we would strongly recommend placing any and all orders as soon as possible.


Holiday & Christmas Delivery

Our offices and warehouse are closed on Saturdays and Sundays so orders placed between 5.30pm (GMT) on Fridays and 9am (GMT) on Mondays will not be processed until we reopen the following week. We always aim to dispatch within 1-2 working days.

This year Christmas Eve falls on a Sunday. Orders received after the dates outlined below have no guarantee of being delivered in time for Christmas. Orders placed after these dates will be processed once our offices and warehouse reopen on January 2nd, 2024.


UNFRAMED, DELUXE PACKAGED & ACRYLIC CASED ITEMS

UK mainland – Orders must be placed no later than noon (GMT) on Dec 19th

Rest of the World (ROW) – Orders must be placed no later than noon (GMT) on Dec 15th


CLASSIC, HERO & LICENSED FRAMED ITEMS + PRE-FRAMES

UK mainland – Orders must be placed no later than noon (GMT) on Dec 17th

Rest of the World (ROW) – Orders must be placed no later than noon (GMT) on Dec 13th


*Please note* Dispatch is guaranteed, however, at this time of year, couriers may experience difficulties with bad weather and high work loads. Imports and duties are the responsibilities of the customer and can cause delays.

Icons Office and Warehouse Opening Hours

22nd Dec 2023 – 8am – 1pm (GMT), open with limited staff availability
23rd Dec 2023 – Closed for weekend
24th Dec 2023 – Closed for weekend
25th Dec 2023 – Closed for UK Christmas Day Holiday
26th Dec 2023 – Closed for UK Boxing Day Holiday
27th Dec 2023 – 8am – 4pm (GMT), open with limited staff availability
28th Dec 2023 – 8am – 4pm (GMT), open with limited staff availability
29th Dec 2023 – 8am – 4pm (GMT), open with limited staff availability
30th Dec 2023 – Closed for weekend
31st Dec 2023 – Closed for weekend
1st Jan 2024 – Closed for UK New Year’s Day Holiday
2nd Jan 2024 (onwards) – 8am – 4pm (GMT), open as usual


For more information on our holiday schedule, or to track your order, please get in contact with our Customer Support team by using the contact field below. Please note our offices are closed on weekends so messages submitted between Friday 5.30pm (GMT) and Monday 9am (GMT) may experience a longer response time.



Complete our Customer Survey for your chance to WIN a Messi signed photo!

We are Icons.com, home of the world’s best signed football memorabilia collections and we need YOUR help…

That’s right, all throughout August we’ll be inviting you to give us feedback on everything we do, from our products to our customer service, right through to who we sign with and our future ahead. This is your chance to have a say on what we do and how we do it – we can’t wait to hear what you have to say!

And, as a thank you to everyone who takes the time to complete our Customer Survey, all who fill out the survey in full will be automatically entered into a prize draw for the chance to win a framed photo signed by the one and only Lionel Messi!

So, don’t delay, complete our Customer Survey now!


PRIZE DRAW TERMS AND CONDITIONS

  1. The Promoter of this prize draw is Icons Shop Limited (registered in England under company number 06791294 and with its registered office at Unit 7, Airfield Industrial Estate, Airfield Way, Christchurch, Dorset, BH23 3PE) (the “Promoter”).
  2. The Promoter is offering those who enter this promotion a chance to win 1x Lionel Messi Official Signed Argentina Photo In Black Wooden Frame: FIFA World Cup Trophy Celebration (Icons.com SKU I1818BWF).
  3. Multiple entries per person are permitted. Entries will be accepted via the Customer Survey only, provided they fit the entry criteria outlined in these terms and conditions. However, entries submitted on behalf of another person will not be accepted and joint submissions are not allowed. Incomplete, illegible, misdirected or late entries will not be accepted.
  4. To enter this prize draw, entrants must complete the 2023 Icons.com Customer Survey, providing a valid email address at the end of the survey form.
  5. The winner of the giveaway will be selected at random by Icons.com.
  6. No purchase is necessary to enter this promotion, however internet access is required.
  7. The prize is non-refundable, non-transferable and non-exchangeable and there is no cash alternative offered.
  8. The Promoter reserves the right to offer an alternative prize of equal or greater value. In the event of unforeseen circumstances or circumstances outside its reasonable control, the Promoter reserves the right to modify or discontinue this promotion without prior notice, be it temporarily or permanently.
  9. The winner will be selected from all valid entries received during the promotional period. The draw will take place no later than fourteen days following the end of the promotional period.
  10. The winner will be notified within ten days of the draw via the social network platform on which they entered the competition. They will be asked to provide a postal address to which the prize will be sent. If the winner fails to respond and/or to give a valid address within five days of this notification, or declines their prize, a redraw will take place from the remaining valid entries to select a new winner (however, this five-day period may be extended at the Promoter’s sole discretion). If the winner declines their prize, or fails to respond within the required period, they forfeit any right to the prize.
  11. The prize will be sent via post to the address supplied within two weeks following provision of the winner(s)’s address in accordance with the T&Cs.
  12. The name and county of residence of the winner(s) will be made available on request to anyone sending a stamped self-addressed envelope to the Promoter as the address set out above within 10 weeks of the closing date of the promotion.
  13. The Promoter does not accept responsibility for network, computer or software failures of any kind and has no responsibility for lost, delayed or misdirected entries.
  14. The Promoter reserves the right to exclude any entries the Promoter in its sole discretion considers to be inappropriate, unrelated or offensive and to disqualify any entries if the Promoter, at its sole discretion, believes that there has been an attempt to manipulate or tamper with the operation of the promotion (including, without limitation, by setting up multiple email, Facebook or other social media accounts in order to submit multiple entries).
  15. By entering this competition you agree that the promoter may store and use the data you enter into this competition and contact you. You agree that the promoter may store and use any image and/or comment you post as your entry for this competition, and may use your name and competition entry in its social media channels and website (including, but not limited to, Facebook, Twitter, Instagram, Pinterest, YouTube and icons.com), worldwide and without limit of time. You understand that you won’t have any right to preview or pre-approve the content (and, that you won’t be entitled to any kind of payment) in the event that it is used by Icons as noted above.
  16. Except for the purpose of carrying out the promotion, the Promoter will not use entrants’ personal data without the express consent of the entrant. See http://www.icons.com/about/help/privacy-policy.html for our full privacy policy.
  17. You agree to be bound by the decisions of the Promoter, which are final in all matters relating to the promotion. No correspondence will be entered into in respect of the Promoter’s decisions.
  18. These terms and conditions shall be governed by and construed exclusively in accordance with the laws of England and the parties agree to submit to the exclusive jurisdiction of the Courts of England, including the seeking of all injunctive or ancillary relief actions.

Follow Icons on FacebookTwitter and Instagram for all our latest blog posts, special offers and competitions.



From Our CEO: Business As Usual

Here at Icons.com, we wanted to provide an update for all our customers, suppliers and friends in sport. In particular we’d like to assure everyone that for the time being we are still operating business as usual – but, of course, there are a few changes.

We are still taking orders 24/7 from all around the world and dispatching said orders to 3-4 working day(s) timeframe. To allow this to continue, while adhering to the all the safe-working practices and protocols recommended to us by the UK government, we have closed our headquarters in London. Our distribution facility in Dorset is, at the time of writing, unaffected. 

We care deeply about the safety and wellbeing of our staff and all those around us. So we will continue to keenly monitor the ongoing developments and take every precaution as necessary.

We dispatch using DHL and their world class international shipping service and, as such, we’re able to continue to send out orders to all four corners of the world on a daily basis with no problems.

While the football season is suspended, we’ve decided to reach out to our friends and partners across the wider football community to give away some of our iconic products – hopefully bringing cheer to some lucky winners in these uncertain times. Look out for promotions, competitions and giveaways over the coming weeks. We’re very excited about what we have planned. 

Stay safe, take care, look after your own team and thank you for your ongoing support.


For more information about how possible restrictions due to the Coronavirus outbreak may affect ordering from Icons.com, please contact Customer Support via customersupport@icons.com.

Follow Icons on FacebookTwitter and Instagram for all our latest blog posts, special offers and competitions.